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时间:2020年01月27日 23:21:09

This is the first in a series of Business English lessons on handling a crisis.这是有关处理危机系列课程的第1节课。Imagine this: it’s four o’clock in the morning and you’re sound asleep. The phone rings. It’s one of your managers. There’s been a terrible accident! What do you do? What do you say?设想一下:现在是早晨4点,你已经熟睡。这时电话响了,是经理打来的。发生了可怕的事故,你该做什么?说什么?At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them.在职业生涯中,你必须处理好严重的危机。可能是工人罢工或是环境灾难。也会有小的危机,比如丢失了重要的投递或是用完了纸,这样的事每天都能发生。这些事会造成一定程度的损失,有什么损失呢?那要看你如何来处理这些事。Good crisis management is the key. Your success and reputation depend on it. So in this lesson, we’ll look at what happens when a crisis breaks, or begins. This is all about “Taking Control in a Crisis.” We’ll cover some useful techniques and language to deal effectively with that early morning phone call about an accident.能掌控危机十分重要。你的成功和名誉都要靠它。在这节课中,我们看下危机发生时会发生什么。都是关于“掌控危机”的。我们会学到一些有用的技巧和语言来有效地处理早晨有人打电话汇报紧急事件。We’ll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers. Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let’s listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis.Sandy 和 Mike工作在中国的一家公司,公司刚刚发生了事故。 Sandy是工厂经理,而Mike是产品设计师。一个管道爆炸了,释放出气体并使2名工人受伤。现在2人正给美国的老板Frank Menzies打电话。听下Sandy 和 Mike汇报坏消息,Frank如何来掌握危机。Listening Questions:1. Why isn’t Mike on the call at the beginning?2. What information about the incident does Frank want to know?3. What does Frank instruct Mike to do at the end? /201104/132506

星期五晚上,Jason和Wanda准备下班,跟同事Larry说再见。Jason: Goodnight, Larry! Im heading home. Its been a long day.Larry: Goodnight, Jason. Have a good evening.Wanda: Youre not going home, Larry?L: Na...thought Id try and finish up this project Ive been working on.J: But its aly 9:30! How many more hours do you plan to work?L: Oh, Id say this project will be done in six hours or so.W: So youre going to work through the night? Larry...have you ever heard of ;karoshi?;Jason准备下班回家,Im heading home. Larry却说要把手头项目做完,finish up the project. 当时已经九点半了,Larry估计还要六个小时才能完事,所以一定要熬夜,work through the night. Wanda问Larry听没听说过karoshi.L: Karaoke?W: No...karoshi, the Japanese word for death by overwork! Youve been putting in overtime every night this week!J: You know, Wanda has a point. We all need some down time. If you put in too many hours, it can hurt your body and it can affect your work.L: So people in Japan actually die from working too hard?W: Yep. Its becoming a big problem. More than 100 people die from overwork in Japan every year.原来,karoshi是个日本词,意思是工作过度而死,俗称过劳死,Wanda说,日本每年有一百多人过劳死,劝 Larry不要太玩命,put in too many hours, 工作太长时间。Jason也说,We all need some down time. 所有人都要劳逸结合,down time就是放松的时间。L: But I have so much to do, it seems the best way to get it all done is to plow through it until its complete!J: Well, that might seem like a smart way but you might be shooting yourself in the foot.W: These days we are connected to each other with computers, cell phones and email...and that means work can find us at any time. If youre not careful, youll never get time off!Larry说,自己永远有做不完的事。Jason警告他说,you might be shooting yourself in the foot. 这样做可能是在搬起石头砸自己的脚,因为现在有电脑、手机,工作随时随地会找上门来,如果不小心,youll never get time off,就永远没有时间休息。J: Scientists say rest is one of the most important things a human brain needs. Did you know you will have more creative ideas if you are well-rested?L: These days I hardly have any good ideas. I drink a lot of coffee and I always finish my work, but Im not having many creative ideas.W: Maybe thats because your brain is overloaded. You know how you have to ;defragment; your computer? Well, sometimes our brains need some defragmenting, too!科学家说,大脑需要休息,休息好了,就能有更多的创意,creative ideas. Wanda也表示,不能让大脑负荷过重,overload, 人脑跟电脑一样,也需要defragmenting,清理清理。 /201301/221571

不用课本学商务英语口语第9期接听外商电话你能应对自如吗? 面对外商谈判你能应对自如吗? 面对外籍上司谈论商务问题你能应对自如吗? 商务场景→英语句子 你本来口语还不错,可面对突然而遇到的商务场景,你却找不到合适的句子,怎么办?《 NO-BOOK 商务英语口语》的“商务场景→英语句子”让你闭目养神时听一听,就能记住很多有“现场感”的英语句子,让你面对“紧急”的商务场景,也能应对自如。

You put your foot in your mouth.你说错话了。put your foot in your mouth按字面上来讲是:“把自己的脚放到了嘴巴里”,可以联想到这个短语的正确意思是:“不小心说错话”。因此,当美国人说;You put your foot in your mouth.;时他/她要表达的意思就是;You said something stupid or hurtful.;、;You offended someone unconsciously by saying something wrong.;、;You said something unintentionally that embarrassed someone.;。情景对白:Shirley: Why Jenny keeps away from me these days? Have I done something wrong?雪莉:为什么珍妮这几天总是疏远我啊?我哪里做错了吗?Jane: You always hurt others by your humor. In fact, you put your foot in your mouth.简:你总认为自己幽默,结果伤害了别人,其实你说错话了。搭配句积累:①Oh, she is so sensitive and I dont mean to hurt her.噢,她太敏感了,我不是有意伤害她的。②Small wonder she looked at me like that.难怪她那样看着我呢。③Youd better consider how to mend it.你还是考虑考虑如何补救吧。④Colleagues are not true friend. You should learn from it.同事并不是真正的朋友,你要吸取这次的教训。单词:1. offend vt. 冒犯He apologizes for his comments and says he had no intention of offending the community.他为自己发表的道歉并称无意冒犯该社群。She is terribly offended, angered and hurt by this.她认为这是对她的严重冒犯,感到非常愤怒和深受伤害。2. unintentionally adv. 无意地Knowledge can produce equally powerful ways to destroy life, intentionally and unintentionally.知识同样能够产生毁灭人类的强大手段,不管这种做法是蓄意的还是无意的。Perhaps he had slightly misled them, but it was quite unintentional.也许他给他们造成了小小的误导,但他不是有意的。3. embarrass vt. 使尴尬His clumsiness embarrassed him.他因自己的笨拙而感到尴尬。It embarrassed him that he had no idea of what was going on.对所发生的事情一无所知,这让他很难堪。 /201211/211621

第13讲介绍:,,, /200809/49084


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